The automotive market has become one of the most important and complex industries in the EU, due to the rapid development and change in electronics, electrics, software and hardware.
The automotive market represents a value of about € 84 billion; service, maintenance and repairs account for around € 40 billion. The 210 million motorists in the EU spend on average € 400 each per year and approximately € 5000 per average vehicle lifetime on repair and maintenance.
Major service providers in this sector are franchised dealers (120,000 dealers employing 1.5 million people) and independent repair shops (160,000 garages employing about 600,000 people). In addition, 18,000 roadside service vehicles fulfil 14 million missions per year.
Due to the EU Block Exemption regulation, service providers have the right to access different kinds of repair information, training material and tools.
MYCAREVENT gathers its partners to establish in Europe a model of excellence leveraging innovative applications and state-of-the-art technologies, to make the market more transparent, competitive and lucrative. It develops and implements new applications and services which can seamlessly and securely be accessed by mobile devices. These provide manufacturer specific car repair information according to the problems identified by Off/On-Board-Diagnostic systems.
The breakdown information is presented in different languages and the mobile worker can interact with service portals of independent service suppliers and as well as those of car manufacturers.
Using these solutions and features, the MYCAREVENT service world will provide new business opportunities to service suppliers.
Three pilot scenarios have been designed for proof-of-concept:
- Pilot I shows solutions for OEM workshops and OEM roadside technicians; for them, remote access to the MYCAREVENT service portal is provided so that they can retrieve repair instructions for specific repair cases.
- Pilot II also offers the concept of remote access to manufacturer specific car repair information via the MYCAREVENT service portal. The Pilot focuses, however, on independent workshops and roadside assistance services.
- Pilot III demonstrates the concept of Driver Self Services. The driver is integrated in the repair process and can help himself in situations where a breakdown can easily be solved by just a little advice via the MYCAREVENT service portal.
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